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I'm sorry that your purchase did not go as hoped. Please contact us and we will get back to you as soon as possible to resolve the situation. 

For all Thorne products: Thorne has a 60-Day Satisfaction Guarantee.
Thorne Research, Inc. (“Thorne”) stands behind our products and quality controls. If you’re not satisfied for any reason with a Thorne product you purchased from one of our authorized resellers, simply return it to the place of purchase for your money back, a store credit, or a replacement product. We want to make your purchasing experience with Thorne as satisfactory as possible. The Guarantee is also limited to the original, end-user purchaser. The Guarantee is applicable only in the United States. Test kits are not covered by the Guarantee.